We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Handle customer complaints as necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Must have graduated high school, received a GED or equivalent • Must be 21 years or older • Must be able to stand on your feet for 8 hours during a typical shift • Weekend availability is required • Please only apply if you meet these criteria Compensation: $13.50 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment