About the Role:

Quality Inn & Suites is looking for friendly and motivated Hotel Front Desk Clerks to join our team in Plattsburgh, NY! This is a fantastic opportunity to be the face of our hotel, creating memorable first impressions and delivering outstanding guest experiences every day.

Responsibilities:

Greet and welcome guests upon arrival, ensuring a smooth and friendly check-in and check-out process

Manage reservations, cancellations, and room assignments using hotel management software

Handle guest inquiries, requests, and complaints in a professional and timely manner

Process payments, issue room keys, and maintain accurate billing records

Coordinate with housekeeping and maintenance teams to ensure guest satisfaction

Provide local area information, recommendations, and concierge-style assistance to guests

Maintain a clean, organized, and welcoming front desk environment

Requirements:

High school diploma or equivalent required

Previous experience in hotel front desk, hospitality, or customer service preferred

Strong communication and interpersonal skills

Ability to multitask and stay calm in a fast-paced environment

Basic computer proficiency; experience with hotel management systems is a plus

Flexible availability including evenings, weekends, and holidays

Professional appearance and a positive, guest-first attitude