Benefits:

Employee discounts

Flexible schedule

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

We are seeking a friendly, customer‑focused Guest Service Representative to join our hotel team and deliver exceptional hospitality experiences. As the first and last point of contact, you play a vital role in creating positive guest impressions and ensuring every stay is comfortable, efficient, and memorable.

In this role, you will manage front desk operations, including guest check‑in and check‑out, reservations, and handling a variety of guest inquiries with professionalism and care. You’ll also help maintain a clean, welcoming, and organized lobby and front desk area that reflects our commitment to quality and service.

The ideal candidate is a true “people person” who thrives in a fast‑paced hospitality environment. If you are detail‑oriented, dependable, and passionate about providing outstanding customer service, we would love to have you on our winning team!

Responsibilities

Greet every guest with a smile

Assist guests with the registration process

Answer phone calls and take messages accurately

Anticipate the needs of guests and build rapport

Respond to guest concerns and resolve them appropriately, escalating to management when necessary

Maintain accurate records of registration and payment information

Ensure compliance with health and quality standards

Qualifications

High School Diploma/GED required

Familiarity with hospitality industry standards

Knowledge of front desk operations and procedures

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment