Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities: • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints • Handle the front desk budget and order office supplies as needed • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies • Gather financial information and generate occupancy reports for the general manager • Manage the training and supervision of all front office staff members, and ensure they’re providing exceptional guest service and upholding hotel policies • Hold responsibility for the front desk budget and order any necessary office supplies • Lead operations at the front desk and make sure guests have an exceptional stay • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints. Assist with arriving and departing guests • Working knowledge of OTAs and the booking process • Lead the PM shift as it pertains to guest satisfaction Qualifications: • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Applicants must have a high school diploma or GED • Hospitality experience of at least 1 year is required for this role • Have superb communication skills, management skills, and multitasking skills • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • At least 1 year of experience as a front office manager, front desk supervisor, or similar position in the hospitality industry or related field • Must possess a high school diploma or equivalent certification (GED) • Showcase exceptional multitasking, communication, and management skills • Hospitality experience of at least 1 year is required for this role Compensation: $28 hourly

• Manage the training and supervision of all front office staff members, and ensure they’re providing exceptional guest service and upholding hotel policies • Hold responsibility for the front desk budget and order any necessary office supplies • Lead operations at the front desk and make sure guests have an exceptional stay • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints. Assist with arriving and departing guests • Working knowledge of OTAs and the booking process • Lead the PM shift as it pertains to guest satisfaction