Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities: • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints • Generate occupancy reports and compile financial information for the general manager • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Handle the front desk budget and order office supplies as needed Qualifications: • Prior hospitality experience of 1 year is required for this position • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Applicants must have a high school diploma or GED • Have superb communication skills, management skills, and multitasking skills • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired Compensation: $50,000
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