We are seeking a professional, customer-focused HOTEL FRONT DESK MANAGER to oversee daily front desk operations and ensure exceptional guest experiences. The ideal candidate will lead a team of front desk associates, manage reservations, handle guest inquiries and concerns, and maintain high standards of hospitality and efficiency. Responsibilities: • Supervise and manage front desk staff, including scheduling, training • Ensure smooth daily operations of the front desk and reception area • Greet and assist guests, clients, and visitors in a friendly and professional manner • Handle inquiries, reservations, and customer concerns efficiently • Maintain accurate records, bookings, and administrative documentation • Coordinate with other departments to ensure seamless service delivery • Enforce company policies and procedures at the front desk Qualifications: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • Proven experience in a front desk, reception, or customer service role (management experience preferred) • Strong leadership and team management skills • Excellent verbal and written communication skills • Ability to multitask and remain calm under pressure • Professional appearance and demeanor Skills & Competencies • Customer service excellence • Organizational and time management skills • Problem-solving and conflict resolution • Attention to detail Compensation: $15 hourly

• Supervise and manage front desk staff, including scheduling, training • Ensure smooth daily operations of the front desk and reception area • Greet and assist guests, clients, and visitors in a friendly and professional manner • Handle inquiries, reservations, and customer concerns efficiently • Maintain accurate records, bookings, and administrative documentation • Coordinate with other departments to ensure seamless service delivery • Enforce company policies and procedures at the front desk • Monitor inventory of office/front desk supplies and place orders as needed