Hotel Front Desk Night Auditor

Delta Hotel Philadelphia Airport

Hotel Front Desk Night Auditor

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages • Perform additional bookkeeping, administrative, and accounting procedures as required Qualifications: • Excellent customer service and communication skills are required • Flexible overnight hours are required • High school diploma or equivalent required; some college preferred • Must be computer proficient; experience with accounting or reservation software is a bonus • Experience in the hospitality industry or guest services is preferred, but not required