Promenade Inn and Suites is looking to add front desk staff to our team! We are primarily looking for a team member who can work Night Audit, 11 pm to 7 am, 2 Nights a week (16 hours). Under new ownership, the Promenade Inn and Suites is looking for a team member who will bring professionalism and exceptional guest service! We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors. Benefits: • Competitive pay based on experience • Opportunities for career growth within the hospitality industry • Training provided to enhance skills and knowledge If you are passionate about providing exceptional guest services, have a keen eye for detail, and enjoy working in a dynamic environment, we invite you to apply for the Front Desk Agent position with us. Responsibilities: • Make sure every hotel guest has a pleasant stay • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process • Process additional administrative, bookkeeping. and accounting procedures as required • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management • Greet and welcome guests in a friendly and professional manner • Check guests in and out efficiently, ensuring accurate information • Answer phone calls and direct inquiries to the appropriate department • Assist guests with inquiries, requests, and resolve any issues promptly • Maintain a clean and organized front desk area • Process payments and handle cash transactions accurately • Collaborate with other hotel staff to ensure guest satisfaction Qualifications: • Must be computer proficient; experience with accounting or reservation software is a bonus • Outstanding communication skills and excellent customer service skills are required • Experience in the hospitality industry or guest services is preferred, but not required • Requires a flexible schedule that allows for overnight shift hours • Previous experience in hospitality or hotel is preferred • Proficiency in using phone systems and basic office equipment • Strong customer service skills with a focus on guest relations • Excellent communication skills with the ability to interact effectively with guests; multilingual abilities are a plus • Knowledge of phone etiquette and professional demeanor Compensation: $18.50 hourly

• Greet and welcome guests in a friendly and professional manner • Check guests in and out efficiently, ensuring accurate information • Answer phone calls and direct inquiries to the appropriate department • Assist guests with inquiries, requests, and resolve any issues promptly • Maintain a clean and organized front desk area • Process payments and handle cash transactions accurately • Collaborate with other hotel staff to ensure guest satisfaction