EVEN Hotel (Waco University / Downtown) 110 S MLK Jr Blvd, Bldg B Waco, Texas 76704 Hiring Manager: Jay Raman EVEN Hotel Waco is seeking a friendly, dependable, and guest-focused Front Desk Agent to join our team! Responsibilities include welcoming guests, managing check-ins and check-outs, answering questions, and providing excellent customer service. Candidates must have strong communication skills, a positive attitude, and flexibility to work weekends, including Saturdays and Sundays. Join our team and help create an exceptional guest experience Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent Compensation: $14 - $16 hourly

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