We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Handle customer complaints as necessary • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $15 - $16 hourly

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