EVEN Hotel (Downtown Waco / University Area) 110 S MLK Jr. Blvd, Bldg B Waco, Texas 76704 254 633 3836 Hiring Manager: Jay Raman (Operations Manager) 7:00 am-3:00 pm (AM Shift) 3:00pm-11:00pm (PM Shift) 11:00 pm-7:00 am (Night Audit) We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • High school graduate, GED recipient, or equivalent • Has experience answering telephone calls and troubleshooting stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Exhibits working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $14 - $16 hourly

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