EVEN Hotel (Downtown Waco / University Area) 110 S MLK Jr. Blvd, Bldg B Waco, Texas 76704 254 633 3836 Hiring Manager: Jay Raman (Operations Manager) 7:00 am-3:00 pm (AM Shift) 3:00 pm-11:00 pm (PM Shift) 11:00 pm-7:00 am (Night Audit) We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Communicate with housekeeping to make sure guest rooms are ready • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Experience in customer service, ideally in the hospitality industry, to ensure every guest feels welcomed and valued. • Strong communication skills to coordinate effectively with housekeeping and other departments. • Proficiency in using hotel management software to keep accurate records of guest accounts. • Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests. • Attention to detail to ensure guests receive the correct keys and room numbers upon check-in and check-out. Compensation: $14 - $16 hourly

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