Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Mitigate customer complaints as needed • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Must have graduated high school, received a GED or equivalent Compensation: $15 - $16 hourly

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