We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • 1+ year of hotel industry experience or related job preferred • Comfortable taking telephone calls and mitigating stressful situations • Must have graduated high school, received a GED or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $13.50 - $15 hourly

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