We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Handle customer complaints as necessary • Connect with the housekeeping department to ensure guest accommodations are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • High school diploma, GED, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has experience answering telephone calls and troubleshooting stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $12 hourly

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