We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Must have graduated high school, received a GED or equivalent • Well-versed in taking telephone calls and handling stressful situations Compensation: $19.50 hourly

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