The Hotel Front Desk Team Leader will have minimal supervision. This role is responsible for exercising independent judgment to manage the daily operations related to optimally operating the front desk. The ideal candidate understands, appreciates, and embraces our vision, mission, and values. You will act as a leader who is a self-starter and understands the position requires 24-hour availability. Responsibilities: • Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. • Train, mentor, and supervise front desk staff to deliver excellent guest service. • Communicate daily with team members as appropriate to maintain exceptional service levels for guests and within the team. • Inspect "back of house" areas to ensure brand and company standards are being met. • Handling customer complaints and queries. Qualifications: • Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Expert-level knowledge of general hotel industry practices and policies. • Proven customer service skills with a guest-focused mindset. • High school diploma or GED required Compensation: $17.50

•