The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training new hires, handling guest check-ins/outs, resolving escalated issues, and ensuring high guest satisfaction by maintaining service standards, coordinating with other hotel departments (like housekeeping), and managing reservations and financial transactions, acting as a crucial link between guests and hotel management. Additional responsibilities include assisting with sales tasks where you will act as a go-between for the sales team and the front desk, ensuring that our guests have a wonderful stay while helping to find new customers and increase our revenue growth. Additionally, you'll be responsible for responding to visitor queries, following up with referrals, and helping the sales team with administrative duties. Our ideal candidate has excellent communication skills and customer service experience, preferably in the hospitality industry. If this sounds like an opportunity to move forward in a sales role, please apply today! Responsibilities: • Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance. • Guest Services: Ensure a welcoming environment, manage check-ins/outs, process payments, handle special requests, and resolve complex guest complaints. • Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems. • Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences. • Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions. • Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management. Typical Duties • Greet guests and provide information on hotel services and local attractions. • Handle complex reservations, cancellations, and modifications. • Oversee the handling of guest accounts, payments, and cash drawers. • Act as the primary point of contact for escalated guest issues. • Ensure all front desk staff adhere to hotel standards and procedures. • Prospect a list of companies and referral leads generated through research, networking, social media, and special events. • Generate sales presentations and a variety of additional materials for prospective customers, highlighting event space, dining and catering services, and facility amenities. • Assist clients by acting as a point of contact and communicating with them by phone and email in response to their queries and requests. Qualifications: • Strong leadership and management. • High school diploma or GED, and a bachelor’s degree in business administration or related field preferred. • Excellent communication and interpersonal skills. • Understands how to communicate, negotiate, and network effectively. • Outstanding organizational skills and time management. • Problem-solving and decision-making. • Knowledge of hotel operations and property management systems (PMS). • Ability to remain calm and professional under pressure. • Marriott experience preferred. • Prior experience working in the hospitality sector is required.

• Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance. • Guest Services: Ensure a welcoming environment, manage check-ins/outs, process payments, handle special requests, and resolve complex guest complaints. • Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems. • Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences. • Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions. • Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management. Typical Duties • Greet guests and provide information on hotel services and local attractions. • Handle complex reservations, cancellations, and modifications. • Oversee the handling of guest accounts, payments, and cash drawers. • Act as the primary point of contact for escalated guest issues. • Ensure all front desk staff adhere to hotel standards and procedures.  • Prospect a list of companies and referral leads generated through research, networking, social media, and special events. • Generate sales presentations and a variety of additional materials for prospective customers, highlighting event space, dining and catering services, and facility amenities. • Assist clients by acting as a point of contact and communicating with them by phone and email in response to their queries and requests.