The Lismore Hotel, a DoubleTree by Hilton, is hiring a Front Desk Supervisor. The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training agents, handling escalated guest issues, and ensuring excellent customer service, while also managing reservations, check-ins/outs, and coordinating with other departments for a seamless guest experience. Key duties involve leading the team, maintaining service standards, managing shifts, resolving complaints, and ensuring operational efficiency and guest satisfaction. Responsibilities: • Staff Leadership & Training: Supervise, train, schedule, and provide performance feedback to front desk agents. • Guest Services: Handle check-ins/outs, address guest inquiries, resolve complaints, and ensure positive interactions. • Operations Management: Oversee daily front desk activities, manage room assignments, maintain reports, and ensure proper cash handling. • Coordination: Liaise with housekeeping, maintenance, and other departments for smooth hotel functioning. • Problem Resolution: Handle escalated guest issues, ensuring timely and effective solutions. • Administrative Duties: Manage reservations, assist with billing, and maintain logs and inventory. Qualifications: • Strong leadership, communication, and interpersonal skills. • Excellent organizational and multitasking abilities. • Deep understanding of hospitality operations and customer service. • Ability to make sound decisions and maintain professionalism. • Proficiency with hotel management systems (PMS) and reservation software. Compensation: $17 per hour

• Staff Leadership & Training: Supervise, train, schedule, and provide performance feedback to front desk agents. • Guest Services: Handle check-ins/outs, address guest inquiries, resolve complaints, and ensure positive interactions. • Operations Management: Oversee daily front desk activities, manage room assignments, maintain reports, and ensure proper cash handling. • Coordination: Liaise with housekeeping, maintenance, and other departments for smooth hotel functioning. • Problem Resolution: Handle escalated guest issues, ensuring timely and effective solutions. • Administrative Duties: Manage reservations, assist with billing, and maintain logs and inventory.