The Hotel Front Desk Supervisor oversees daily front desk operations, leading the team to provide exceptional guest service by managing check-ins/outs, resolving escalated issues, training staff, coordinating with other departments (like housekeeping), handling administrative/financial tasks, and ensuring smooth, efficient guest experiences that meet hotel standards. They act as a role model, managing schedules, handling VIPs, and driving positive guest feedback. Responsibilities: • Staff Leadership : Train, schedule, coach, and manage front desk agents and bell staff; assign tasks and breaks; foster a positive environment. • Guest Services : Greet guests, handle check-ins/outs, resolve complex complaints, provide hotel/local info, and ensure attentive service. • Operational Oversight : Ensure smooth daily operations, manage reservations, room assignments, and coordinate with Housekeeping/Maintenance. • Administrative Duties : Manage cash drawers, process billing, balance financial reports (like night audit), and maintain supply inventory. Qualifications: • Strong leadership and team management. • Excellent communication and interpersonal skills. • Problem-solving and decision-making abilities. • Knowledge of front office systems (PMS) and hospitality standards. • Ability to work under pressure and maintain a professional demeanor.

• Staff Leadership: Train, schedule, coach, and manage front desk agents and bell staff; assign tasks and breaks; foster a positive environment. • Guest Services: Greet guests, handle check-ins/outs, resolve complex complaints, provide hotel/local info, and ensure attentive service. • Operational Oversight: Ensure smooth daily operations, manage reservations, room assignments, and coordinate with Housekeeping/Maintenance. • Administrative Duties: Manage cash drawers, process billing, balance financial reports (like night audit), and maintain supply inventory. • Communication: Relay important shift information, liaise with management, and ensure adherence to hotel policies.