As the Hotel Front Desk Supervisor, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. This will be a 3 pm-11 pm shift and on call for emergencies. You will work alongside the General Manager. Responsibilities: • Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. • Be present on the property during shift changes to communicate priorities and support team success. • Handling customer complaints and queries. • Train, mentor, and supervise front desk staff to deliver excellent guest service. • Inspect front desk and back-of-house areas to ensure compliance with brand and company standards. Qualifications: • Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • High school diploma or GED required • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $16 hourly

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