Exciting opportunity to join our hotel as the Front Desk Supervisor. The Front Office Supervisor oversees daily front desk operations, managing staff, ensuring excellent guest service, handling check-ins/outs, resolving issues, and maintaining standards, acting as a key link between staff, guests, and management for a smooth, welcoming experience. Key responsibilities include staff scheduling, training, performance, resolving complaints, coordinating services, and upholding company policies and procedures. Responsibilities: • Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check-ins/outs), and maintaining a professional environment. • Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction. • Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies. • Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support. • Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting. Qualifications: • Strong communication (verbal & written) and interpersonal skills. • Excellent problem-solving and multitasking abilities. • Leadership, organization, and computer proficiency. • Customer service and conflict resolution expertise. • Marriott experience ideal This role is crucial for creating a positive first impression and ensuring seamless operations, directly impacting guest satisfaction and staff performance by guiding the front-line team. Compensation: $19.95 per hour

• Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check-ins/outs), and maintaining a professional environment.  • Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction.  • Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies.  • Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support.  • Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting.