We have an exciting opportunity to join our hotel team as a Front Desk Supervisor. This role oversees daily front desk operations, supervises staff, and ensures exceptional guest service. Responsibilities include managing check-ins and check-outs, resolving guest concerns, and maintaining service standards while serving as a key liaison between team members, guests, and management to ensure a smooth and welcoming experience. Key duties include staff scheduling, training and performance oversight, resolving guest complaints, coordinating guest services, and ensuring compliance with company policies and procedures. Responsibilities: • Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check-ins/outs), and maintaining a professional environment. • Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction. • Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies. • Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support. • Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting. Qualifications: • Strong communication (verbal & written) and interpersonal skills. • Excellent problem-solving and multitasking abilities. • Leadership, organization, and computer proficiency. • Customer service and conflict resolution expertise. • Marriott experience ideal This role is crucial for creating a positive first impression and ensuring seamless operations, directly impacting guest satisfaction and staff performance by guiding the front-line team. Compensation: $19.95 per hour

• Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check-ins/outs), and maintaining a professional environment.  • Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction.  • Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies.  • Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support.  • Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting.