We are seeking an experienced and service-driven Front Desk Supervisor to join our dual-brand Marriott hotel team. This role plays a key part in delivering exceptional guest experiences while supporting front desk operations and leading a high-performing team. The ideal candidate is a hands-on leader with strong hospitality instincts, excellent communication skills, and a passion for service excellence. This position requires specialized hotel industry knowledge, including a firm understanding of operations and technology. With that, we will only consider applications from those with two or more years of hotel front desk experience or prior hotel supervisory and management experience. Responsibilities: • Supervise daily front desk operations to ensure efficient, friendly, and professional guest service • Lead, coach, and motivate front desk associates to meet Marriott brand standards • Handle guest concerns and service recovery with professionalism and urgency • Ensure accurate guest check-in/check-out, room assignments, and billing procedures • Monitor personnel levels and assist with scheduling as needed • Support the training of new front desk team members • Maintain compliance with Marriott brand standards, policies, and procedures • Collaborate with housekeeping, maintenance, and management to ensure seamless guest experiences • Assist management with reports, audits, and operational tasks as assigned Qualifications: • Previous hotel front desk experience required; supervisory experience strongly preferred • Marriott or branded hotel experience is a plus • Strong leadership, problem-solving, and guest service skills • Ability to remain calm and professional in a fast-paced environment • Excellent verbal and written communication skills • Flexible availability, including evenings, weekends, and holidays • Proficiency with hotel PMS systems (Marriott FOSSE and GXP systems preferred) Compensation: $16 - $17 hourly

• Supervise daily front desk operations to ensure efficient, friendly, and professional guest service • Lead, coach, and motivate front desk associates to meet Marriott brand standards • Handle guest concerns and service recovery with professionalism and urgency • Ensure accurate guest check-in/check-out, room assignments, and billing procedures • Monitor personnel levels and assist with scheduling as needed • Support the training of new front desk team members • Maintain compliance with Marriott brand standards, policies, and procedures • Collaborate with housekeeping, maintenance, and management to ensure seamless guest experiences • Assist management with reports, audits, and operational tasks as assigned