Are you looking for a rewarding tactical leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to lead our young and energetic team. You’ll be responsible for managing the guest service operations, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you can keep the team on task and enjoy providing excellent customer service, apply today! Responsibilities: • Managing the daily "Great Service" operations and keeping the team on task. • Acted as the primary point of escalation for guest concerns, utilizing empowerment tools to resolve issues on the spot and maintain high Guest Satisfaction rankings. • Coached Front Desk Agents on Marriott Bonvoy enrollment targets and brand standards. • Greet guests immediately with a friendly and sincere welcome using the guest's name whenever possible. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and the room rate. Promote the hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office area. • Verify ID and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. • Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. • Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues. • The front desk must be attended at all times. Communicate with other employees if needing to step away from reception. • Follow Marriott Steps-Of-Service Standard, recognize members, and enroll new members into the Marriott Bonvoy loyalty program. • Help with Gift Shop and Barista sales as needed when the attendant is unavailable. Qualifications: • Experience with MS office and bookkeeping skills desired • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Have superb communication skills, management skills, and multitasking skills • 1 year of previous experience working in the hospitality industry • Must possess a high school diploma or equivalent certification (GED) Compensation: $21 - $23 hourly

• Managing the daily "Great Service" operations and keeping the team on task. • Acted as the primary point of escalation for guest concerns, utilizing empowerment tools to resolve issues on the spot and maintain high Guest Satisfaction rankings. • Coached Front Desk Agents on Marriott Bonvoy enrollment targets and brand standards. • Greet guests immediately with a friendly and sincere welcome using the guest's name whenever possible. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and the room rate. Promote the hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office area. • Verify ID and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. • Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. • Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues. • The front desk must be attended at all times. Communicate with other employees if needing to step away from reception. • Follow Marriott Steps-Of-Service Standard, recognize members, and enroll new members into the Marriott Bonvoy loyalty program. • Help with Gift Shop and Barista sales as needed when the attendant is unavailable.