We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Lead operations at the front desk and make sure guests have an exceptional stay • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Gather financial information and generate occupancy reports for the general manager • Hold responsibility for the front desk budget and order any necessary office supplies Qualifications: • Hospitality experience of at least 1 year is required for this role • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Must possess a high school diploma or equivalent certification (GED) • Possess excellent management skills, communication skills, and multitasking skills Compensation: $20+ hourly based on experience
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