We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities: • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Generate occupancy reports and compile financial information for the general manager • Make sure to adhere to the front desk budget and put in orders for office supplies as needed Qualifications: • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Possess excellent management skills, communication skills, and multitasking skills • Must possess a high school diploma or equivalent certification (GED) • Prior hospitality experience of 1 year is required for this position • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired Compensation: $23 - $25 hourly

•