We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Handle the front desk budget and order office supplies as needed • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Gather financial information and generate occupancy reports for the general manager • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction Qualifications: • Have superb communication skills, management skills, and multitasking skills • Prior hospitality experience of 1 year is required for this position • Bookkeeping skills and experience with MS Office a plus • High school diploma or equivalent certification required (GED) • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Hilton experience

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