The Renaissance Baltimore Harbor Place Hotel is hiring a Front Office Manager. The Hotel Front Office Manager directs all front desk operations, including guest check-in/check-out, reservations, and concierge services, to ensure maximum guest satisfaction and operational efficiency. They hire, train, and schedule staff, resolve complex guest complaints, and collaborate with housekeeping and management to optimize room revenue and service standards. Bring your passion for guest services to our hotel. Apply today. Responsibilities: • Staff Management: Recruiting, training, mentoring, and scheduling front desk personnel to ensure high-quality service. • Guest Service: Ensuring positive guest experiences, handling special requests, and resolving complaints promptly. • Operational Oversight: Managing daily check-ins/check-outs, room assignments, and night audit functions. • Administrative Duties: Preparing reports on occupancy, revenue, and guest satisfaction for senior management. • Department Coordination: Communicating with housekeeping, maintenance, and revenue management to ensure seamless operations. • Policy Implementation: Establishing and enforcing front office procedures, standards, and safety regulations. Qualifications: • Experience: Previous experience in hotel front desk operations or guest services, often with supervisory experience. • Technology Proficiency: Knowledge of Property Management Systems (PMS) • Communication: Strong interpersonal skills for interacting with guests and staff. • Leadership: Ability to lead, motivate, and manage team performance. • Problem-Solving: Ability to resolve conflicts under pressure. • Marriott experience Compensation: $80,000 - $90,000 yearly

• Staff Management: Recruiting, training, mentoring, and scheduling front desk personnel to ensure high-quality service. • Guest Service: Ensuring positive guest experiences, handling special requests, and resolving complaints promptly. • Operational Oversight: Managing daily check-ins/check-outs, room assignments, and night audit functions. • Administrative Duties: Preparing reports on occupancy, revenue, and guest satisfaction for senior management. • Department Coordination: Communicating with housekeeping, maintenance, and revenue management to ensure seamless operations. • Policy Implementation: Establishing and enforcing front office procedures, standards, and safety regulations.