Hotel Front Office Supervisor

DoubleTree by Hilton Harrisonburg

Hotel Front Office Supervisor

Harrisonburg, VA
Full Time
Paid
  • Responsibilities

    We’re looking for an enthusiastic hotel front desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Gather financial information and generate occupancy reports for the general manager • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints • Lead operations at the front desk and make sure guests have an exceptional stay Qualifications: • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Prior hospitality experience of 1 year is required for this position • Must possess a high school diploma or equivalent certification (GED) • Have superb communication skills, management skills, and multitasking skills • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field Compensation: $16 - $16.50 hourly