We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities: • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies • Gather financial information and generate occupancy reports for the general manager • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Lead operations at the front desk and make sure guests have an exceptional stay Qualifications: • Experience with MS office and bookkeeping skills desired • 1 year of previous experience working in the hospitality industry • Possess excellent management skills, communication skills, and multitasking skills • PEP experience preferred Compensation: $22 - $24 hourly

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