The General Manager is responsible for overseeing the day-to-day operations of the property, ensuring guest satisfaction, financial performance, staff development, and brand compliance. This position requires strong leadership, a hands-on management style, and the ability to execute strategic objectives in a fast-paced hospitality environment. Responsibilities: • Direct all aspects of hotel operations, including front office, housekeeping, maintenance, food & beverage, and sales. • Hire, train, supervise, and motivate department heads and staff, fostering a culture of accountability and excellence. • Manage budgets, forecasting, labor control, and cost containment to meet or exceed profitability targets. • Ensure compliance with Best Western brand standards, operational procedures, and quality assurance expectations. • Maintain superior guest service scores and address guest concerns in a timely, effective manner. • Implement and oversee marketing and sales initiatives to drive occupancy, ADR, and RevPAR. • Build relationships with local businesses and community leaders to promote the hotel. • Maintain accurate records, reports, and documentation in compliance with company and legal standards. Qualifications: • Minimum 3-5 years of hotel management experience, with at least 2 years as a General Manager or Assistant General Manager in a branded hotel environment. • Prior experience managing a Best Western property strongly preferred. • Proficient in hotel property management systems (e.g., Jonas Chorum, Opera, OnQ, ChoiceAdvantage, etc.). • Strong proficiency in Microsoft Office products (Excel, Word, Outlook, PowerPoint). • Exceptional leadership, communication, and organizational skills. • Proven ability to manage financials, drive performance, and implement operational strategies. • Bachelor's degree in Hospitality Management or related field preferred; equivalent experience considered.

• Direct all aspects of hotel operations, including front office, housekeeping, maintenance, food & beverage, and sales. • Hire, train, supervise, and motivate department heads and staff, fostering a culture of accountability and excellence. • Manage budgets, forecasting, labor control, and cost containment to meet or exceed profitability targets. • Ensure compliance with Best Western brand standards, operational procedures, and quality assurance expectations. • Maintain superior guest service scores and address guest concerns in a timely, effective manner. • Implement and oversee marketing and sales initiatives to drive occupancy, ADR, and RevPAR. • Build relationships with local businesses and community leaders to promote the hotel. • Maintain accurate records, reports, and documentation in compliance with company and legal standards.