Join our team, a 2025 USA Today Top Workplace Winner!
Discover your future at The Trade Hotel Milwaukee, an Autograph Collection Hotel now hiring a Hotel General Manager.
Why You’ll Love Working with Us
As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown Milwaukee, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Our achievements include:
Hotel Opening of the Year 2023
Development Excellence Award 2024
AAA Four Diamond Hotel 2024
WRMCA Concrete Design Decorative Commercial Award 2024
About the Role We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Key Responsibilities Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.
Leadership & Team Development:
Lead, mentor, and inspire a dynamic team of guest service professionals.
Provide consistent coaching and feedback to help team members grow and succeed.
Operational Excellence:
Plan, develop, coordinate, and implement the day-to-day operations of the property
Ensure seamless collaboration with other departments to uphold the guest experience and drive operational efficiency.
Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan.
Food & Beverage:
Work with on-property Food & Beverage Outlets to enhance their overall performance and profitability.
Maintains product and service quality standards by implementing policies and procedures
Community Engagement:
Maintains personal contact with guests, clients and community organizations.
Professionally represent NCG Hospitality interests to the Milwaukee business and public communities.
Help foster and grow the relationship between NCG Hospitality, the Milwaukee Bucks and Fiserv Forum.
What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created, attributing to our award-winning status. The Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.