At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that's where you come in.
This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.
As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.
Greet guests with warmth and professionalism upon arrival
Perform check-in and check-out procedures efficiently
Manage room assignments, keys, and reservations
Handle guest requests, questions, and concerns promptly
Process payments accurately (cash, credit cards, etc.)
Coordinate with housekeeping and maintenance teams
Maintain a clean and organized front desk area
Uphold hotel security and confidentiality standards
Assist with concierge tasks and local recommendations
Previous Hotel experience is required- Prior Marriott experience is preferred.
High school diploma or equivalent required
Strong communication and interpersonal skills
Ability to multitask and remain calm under pressure
Familiarity with hotel PMS systems required
Flexibility to work mornings, evenings, weekends, and holidays
Professional appearance and attitude
Competitive pay
Employee discounts at Marriott Hotels
Opportunities for career growth and advancement
Friendly and supportive team environment