Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role! Responsibilities: • Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner Qualifications: • Have superb communication skills, management skills, and multitasking skills • Prior hospitality experience of 3 years is required for this position • This role requires a strong emphasis on putting the guest first and providing exceptional customer service Compensation: 16 - 19 hourly

•