We seek an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while maintaining the hotel's budget and quality standards. You must have three years of management experience in the hospitality industry. Apply today if this sounds like an exciting new opportunity for you! Responsibilities: Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer service Administrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processing Inventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approval Front Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasks Other Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment Qualifications: • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • You must have 3 or more years of experience working in the hospitality field • Possess excellent organizational skills, communication skills, and problem-solving skills • A proven record of experience managing a team, preferably in a hospitality role, is required • Proven customer service experience as a manager; strong guest-focused mentality Compensation: $50,000-$65,000

• Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer serviceAdministrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processingInventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approvalFront Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasksOther Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment