Job Description

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversee all operational areas of our 185 room Hotel, including Rooms (Front Office, Royal Service, and Housekeeping), Food & Beverage (Banquets, Restaurants, Bars and Culinary), Spa, and Security.

• Lead and support all operational departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation

• Support the General Manager in the overall management and strategic direction of the hotel

• Ensure on going daily mentoring, coaching and development of the Operational team & Department Heads

• Champion employee engagement and promote a collaborative and inclusive environment

• Ensure that monthly financial outlooks are on time, on target and accurate

• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget

• Maintain product and service quality standards to exceed guest expectations and ensure all brand essentials and standards are in place and executed consistently

• Ensure full compliance with operating controls and legislation

• Participate & attend operational department shift meetings, weekly forecast meetings as well as monthly departmental meetings

• Champion and support the Hotel’s Service Excellence Committee and Sustainability Committee

• Own and champion all Operational aspects of the Accounting & Operation Annual Audit

• Working onsite, with a schedule that reflects the business levels and operational needs of the resort, including weekends and holidays

• Follow hotel policies, procedures and service standards

• Follow all health and safety policies

• Other duties as assigned

Qualifications

Your experience & Skills include:

• Previous experience in a senior leadership role within the hotel industry required

• Previous experience leading in a union environment preferred

• Demonstrated ability to drive financial performance, enhance guest satisfaction, and foster employee engagement

• Leads by example and cultivates a strong team culture centered on accountability, collaboration, and high performance

• Entrepreneurial spirit, comfortable working within financial limitations while identifying creative ways to innovate and drive growth

• Exceptional communication and interpersonal skills, both with guests and internal stakeholders

• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail

• University/College degree in a related discipline preferred

Additional Information

What is in it for you:

• Rate of pay: $180,000 - $200,000 per year
• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
• 401(k) plan with a 100% match on the first 4% of employee contributions, plus eligibility to participate in the hotel’s Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%
• Eligible to participate in Accor’s Senior Leadership Incentive Program
• Learning programs to promote growth and development unlocking your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.