Hotel Night Auditor

Extended Stay America Suites - St. Louis – Fenton

Hotel Night Auditor

Fenton, MO
Paid
  • Responsibilities

    We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you! Responsibilities: • Welcome guests warmly, manage check-ins and check-outs, and provide room keys. • Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction. • Address guest inquiries about hotel services, amenities, and local attractions. • Handle reservations via phone, email, or in person, including individual and group bookings. • Process payments, generate invoices, and reconcile transactions at the end of each shift. Qualifications: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proven customer service experience with a strong guest-focused mentality • Strong customer service skills with a guest-focused approach. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Hospitality experience preferred but not required—applicants at all experience levels are welcome. Compensation: $17+ hourly