Benefits:

Employee discounts

Paid time off

Position Summary

The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.

Key Responsibilities

Greet and assist guests with check-ins, check-outs, reservations, and general inquiries

Provide exceptional customer service and resolve guest concerns professionally

Process payments, room charges, refunds, and other financial transactions accurately

Perform nightly accounting audits and reconcile daily financial reports

Balance cash drawers, credit card transactions, and revenue reports

Prepare end-of-day reports for management

Answer phone calls and respond to guest requests promptly

Monitor hotel security and ensure guest safety during overnight hours

Coordinate with housekeeping and maintenance teams as needed

Maintain a clean, organized, and professional front desk area

Ensure compliance with hotel policies and procedures

Qualifications

High school diploma or equivalent required

Previous hotel, hospitality, customer service, or accounting experience preferred

Strong communication and interpersonal skills

Basic math and computer skills

Ability to multitask and work independently

Attention to detail and strong organizational abilities

Experience with hotel management software is a plus

Availability to work overnight shifts, weekends, and holidays

Physical Requirements

Ability to stand or sit for extended periods

Ability to lift up to 25 pounds occasionally

Comfortable working overnight hours in a fast-paced environment

Work Schedule

Overnight shifts, typically between 11:00 PM and 7:00 AM

Weekend and holiday availability required

Compensation & Benefits

Competitive hourly wage

Employee discounts on hotel stays

Paid time off and holiday pay