Hotel Night Auditor & Front Desk Associate

Everhome Suites Portsmouth - Newington

Hotel Night Auditor & Front Desk Associate

Newington, NH
Paid
  • Responsibilities

    Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. This position requires training on AM & PM shifts, with rotations into those shifts, as needed. Responsibilities: • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages • Ensure all guests feel they are having an exceptional experience at the property • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed • Complete additional bookkeeping, administrative, and accounting procedures as requested Qualifications: • Experience in the hospitality industry or guest services is preferred, but not required • High school diploma or equivalent required; some college preferred • Outstanding communication skills and excellent customer service skills are required • Requires a flexible schedule that allows for overnight shift hours • Computer proficiency is required; experience with accounting or reservation software is preferred Compensation: $19 - $21 hourly