Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel Operations Manager at the The Trade Hotel Milwaukee.
Why You’ll Love Working with Us The The Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact Drive daily property operations with a focus on team leadership, guest satisfaction, and maximizing performance across all departments.
Guest Experience & Team Leadership
Provide exceptional guest service while setting high service standards for the Front Desk team to follow
Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Supervise team, including hiring, training, scheduling, and performance management
Operational Excellence
Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
Ensure the safety of guests and team members by upholding all safety procedures and standards
Support service quality by addressing guest concerns and initiating prompt, effective solutions
Financial & Front Office Administration
Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
Overseeing all restaurants, bars, banquets, and room service
Assist with accounting functions including billing, reporting, and financial reconciliation
Monitor and support procedures related to inventory, key control, and monetary handling
What does success look like in this role?
Three or more years of hotel experience
Must have senior level F&B management experience
Strong interpersonal and communication skills
Strong organizational skills and attention to detail.
Strong customer service skills to include problem-solving and complaint resolution
Strong interpersonal, relationship building and communication skills
Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the The Trade Hotel Milwaukee.
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
Structured bonus program
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.