GENERAL SUMMARY
The Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations.
CORE SCOPE OF POSITION
- Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
- Guides and directs hotel team members to ensure all service requirements are understood and met.
- Schedule team members to ensure all areas and shifts are adequately covered.
- Provides cross-training of team members for all shift-related duties and responsibilities.
- Provides coaching, monitoring, and disciplining of team members when team members job performance is not up to par.
- Evaluates and monitors team member performance on an ongoing basis.
- Develops, evaluates, and recommends team members for promotions.
- Participates in the recruitment of all hotel positions, making hiring decisions.
- Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules, and regulations are followed.
- Establishes and maintains effective channels of communication with team members and guests.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
LEADERSHIP
- Is a role model of the Viejas’s service culture.
- Leads by example and creates strong morale and engagement in his/her team.
- Communicates company and departmental goals and fosters open communication across the department.
- Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
- Manages conflict effectively; listens and assesses situations; takes action to resolve. ****
INTERACTION
- Always interacts with internal and external guests with a positive attitude and professionalism.
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests.
SUPERVISION
- Provide direct supervision of team members in the assigned area of hotel operations.
Required Skills
** KNOWLEDGE AND SKILLS**
- Ability to communicate clearly and effectively both orally and in writing.
- Working knowledge of Microsoft Office, Word, and Excel.
- Ability to plan, organize, and complete work; initiative; well-developed inter-personal skills logically and independently.
- Ability to set and achieve high standards of performance.
- Ability to make progress on multiple assignments under time constraints.
- Excellent analytical, problem-solving, critical thinking and decision-making skills.
- Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties.
- Ability to express ideas or make recommendations concerning job related issues.
- Ability to learn specific job duties and complete work assignments.
- Ability to maintain knowledge of basic concepts and techniques of business operations.
- Ability to perform the manipulation of numbers and basic math calculations.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Required Experience
** EDUCATION/CERTIFICATION**
- High school diploma or general education degree (GED).
EXPERIENCE
- Minimum 2 years of experience in hospitality.
- 1 year in supervisory role preferred.