Hotel Overnight Front Desk Agent

Hotel Felix

Hotel Overnight Front Desk Agent

Chicago, IL
Paid
  • Responsibilities

    Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! 11 pm to 7 am Monday to Sunday. Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages • Process additional administrative, bookkeeping. and accounting procedures as required • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management • Ensure all guests feel they are having an exceptional experience at the property Qualifications: • Diploma or equivalent from high school is required; some college is desired • Must be computer proficient; experience with accounting or reservation software is a bonus • Experience in the hospitality industry or guest services is preferred, but not required • Outstanding communication skills and excellent customer service skills are required • Flexible overnight hours are required Compensation: $26 per hour