The Le Meridien Dallas near the Galleria is seeking a full-time PBX Operator. In this role, you will serve as the hotel’s central communication hub, efficiently managing incoming, outgoing, and internal calls with professionalism. Key responsibilities include routing guest calls, taking messages, coordinating wake-up calls, providing hotel information, and assisting with emergency procedures—all while delivering outstanding customer service. If this sounds like a good fit for you, we want to meet you. Apply today! Responsibilities: • Call Management: Efficiently answer, transfer, and direct calls to appropriate departments or guest rooms, often using a multi-line switchboard. • Guest Service: Act as the "At Your Service" liaison, responding to guest questions, requests, and concerns via phone, email, or text. • Wake-up Calls: Schedule and execute guest wake-up calls, ensuring follow-up if calls are not answered. • Emergency Handling: Immediately manage emergency situations, such as fire alarms or medical crises, following established hotel protocols. • Administrative Tasks: Document guest requests in logs, update the Reader Board with daily activities, and manage paging systems. • Communication: Maintain professional telephone etiquette, ensuring clear communication at all times. Qualifications: • Communication Skills: Strong verbal and written communication, with a clear, friendly, and professional voice. • Multitasking: Ability to handle high-volume calls and manage multiple systems simultaneously. • Technical Proficiency: Knowledge of PBX systems, computer systems, and Microsoft Office, particularly in logging data. • Flexibility: Availability to work shifts, including nights, weekends, and holidays. • Customer Focus: A courteous, patient, and problem-solving attitude.

• Call Management: Efficiently answer, transfer, and direct calls to appropriate departments or guest rooms, often using a multi-line switchboard. • Guest Service: Act as the "At Your Service" liaison, responding to guest questions, requests, and concerns via phone, email, or text. • Wake-up Calls: Schedule and execute guest wake-up calls, ensuring follow-up if calls are not answered. • Emergency Handling: Immediately manage emergency situations, such as fire alarms or medical crises, following established hotel protocols. • Administrative Tasks: Document guest requests in logs, update the Reader Board with daily activities, and manage paging systems. • Communication: Maintain professional telephone etiquette, ensuring clear communication at all times.