We are looking for the perfect addition to our close-knit front desk team at our historic hotel. This is an exciting opportunity to further your hospitality career at a unique property in the heart of a popular tourist destination. Welcome visitors from around the world to Sonoma County! If you enjoy working with people, would like to learn new skills, and thrive in a dynamic, high-paced environment, the hospitality business is for you! Minimal to no experience is required. We will train the right person. Our ideal candidate possesses these traits: • SERVICE-ORIENTED PERSONALITY - you genuinely care about and enjoy providing service to others. • CAN-DO ATTITUDE, INITIATIVE, AND DRIVE - you actively seek out opportunities to contribute to the overall success of your employer.  • DETAIL-ORIENTED - you can follow complex instructions without missing a step. You double-check your work. • CRITICAL THINKING - you think things through, considering multiple outcomes and consequences. • EXCELLENT COMPUTER SKILLS - you are comfortable using a variety of online tools and software applications. • EXCELLENT COMMUNICATION SKILLS - you can communicate effectively with diverse audiences and in high-stress situations. • INTEREST IN HOSPITALITY/HOTELS/TOURISM - you love to travel, hotels, and other tourist-related activities! You have an interest in pursuing a career in hospitality. • Passion and enthusiasm for Petaluma/Sonoma County - you love the city/county and enjoy sharing that passion with others.  Our top candidates will have: • Track record of excellent attendance • Flexible schedule, including the ability to work evenings, weekends, and holidays • Previous experience in customer relations Benefits include employee discounts, flexible schedule, paid training, staff meetings with free meals, and more! Responsibilities: The following are the regular, day-to-day responsibilities of our Guest Service Associates: • Making and modifying room reservations using the choice advantage reservation system • Checking guests in and out in a friendly and helpful manner • Fielding and fulfilling guest requests • Communicating with other departments as needed • Maintaining guest amenities such as the lobby coffee service • Delivering amenities to guest rooms as requested • Handling guest complaints while maintaining a pleasant and understanding disposition • Relating a general knowledge of the history of the hotel to the guests • Sharing a general knowledge of surrounding areas, as well as the local tourist establishments, attractions and restaurants • Processing financial transactions on guest accounts • Tidying up the lobby and other public areas of the hotel • Other duties as assigned Qualifications: The following qualifications and skills are required: • Excellent customer service • "Can do!" attitude • Team player • Prioritizing multiple tasks • Follow-through • Excellent communication • Excel in a fast-paced environment • Computer proficiency • English fluency • Ability to stand for the majority of an 8-hour shift • Cash/financial transaction management • High level of professionalism Compensation: $17 hourly

• The following are the regular, day-to-day responsibilities of our Guest Service Associates: • Making and modifying room reservations using the choice advantage reservation system • Checking guests in and out in a friendly and helpful manner • Fielding and fulfilling guest requests • Communicating with other departments as needed • Maintaining guest amenities such as the lobby coffee service • Delivering amenities to guest rooms as requested • Handling guest complaints while maintaining a pleasant and understanding disposition • Relating a general knowledge of the history of the hotel to the guests • Sharing a general knowledge of surrounding areas, as well as the local tourist establishments, attractions and restaurants • Processing financial transactions on guest accounts • Tidying up the lobby and other public areas of the hotel • Other duties as assigned