Benefits:

Competitive salary

Employee discounts

Health insurance

Paid time off

Dental insurance

Opportunity for advancement

Join Our Team Delivering Amazing Experiences

Azure Palm Hot Springs Resort & Day Spa Oasis is seeking a talented Reservations Agent.

We offer competitive wages, paid vacation, health insurance, employee discounts, a great retirement plan, direct deposit as well as great learning and growth opportunities.

We offer many great benefits, such as paid vacation, health insurance, retirement plan, and discounts throughout the resort. This is a seasonal position however other positions may be available at the end of season.

Availability: Weekends and holidays are a must. Open availability and flexibility desired

Responsibilities and Duties

Answer the telephone within 3 rings providing legendary customer service

Explains the property and spa treatments to guests concisely, using excellent communication skills

Listen and effectively communicate booking information and policies

Reserve and secure room reservations following the PCI compliance

Follow specific selling strategy to effectively perform Top-Down selling

Schedule Spa treatment and Oasis Day use admissions

Thoroughly discuss our 35 different Spa treatments and therapies to effectively sell to appropriate treatments to each guest

Process a cancellation, alter a reservation and be familiar with company policies.

Assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service.

Efficiently and accurately enter data into a variety of systems and electronic databases.

Other duties as assigned

Key Competencies

At least 18 years of age

Hotel and or Spa experience preferred

Excellent phone etiquette

Must be reliable, dependable, consistent and does not have attendance issues

Self-starter- is self-motivated and takes the initiative to complete tasks, doesn’t require constant supervision and direction

Ability to work effectively with other department employees and guests

Above average multi-tasking skills

Thrives in a fast-paced environment

Knowledge in RoomMaster and Spa Soft preferred but not required

Proficient in Microsoft Office programs including Word, Excel and Outlook

Ability to type 25 WPM

Ability to make decisions and problem solve

Ability to effectively communicate, both orally and in writing

Ability to learn and use new software and tools

Bilingual (English/SPanish) preferred

Education

High School Diploma, GED or equivalent

We are looking forward to reading your application.