Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Answer telephone and respond to caller inquiries in a pleasant manner.

Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsible for coordinating internally with the sales & management team.

Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, ).

Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).

Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

Assist sales team by managing schedules, filing important documents and communicating relevant information.

Arrange and co-ordinate meetings, events and any appointments.

Record, transcribe and distribute minutes of meetings.

Interaction with client in regards to leads, hotel needs and client travel.

Meets with clients under supervision to effectively and professionally convey details of the sale to the client.

Perform hotel site tours with potential clients.

Monitor, screen, respond to and distribute incoming communications.

Design, upload, extract and maintain customer databases.

Create and manage Company and Travel Agent profiles on the property management system.

File and retrieve documents and reference materials.

Utilizes efficient sales strategy for the maximization of hotel revenue.

Coordinates necessary arrangements with vendors relating to sales.

Establishes strong relationships with vendors to ensure maximization of hotel revenue.

Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.

Respond to complaints from customers and give after-sales support when requested.

Ensure the adequacy of sales-related equipment or material are available at all times.

Other duties as assigned by management.

Prerequisites:

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Working knowledge of standard office administrative practices and procedures.

Excellent customer service skills.

Able to effectively communicate in English, in both written and oral forms.

Be friendly, customer centric, smile and able to work in a team environment.

Education:

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access)

Experience:

Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.