Job Description

To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members.

TSA In Studio Work Hours: Hours vary week to week. Studio staffed hours are Monday-Thursday 11am-8pm, Friday 9am-6pm, Saturday 11am-4pm, Closed Sundays. There will often be promotional events outside the studio. We are hiring both full time and part time employees. Hourly pay plus commission. 

TSA reports directly to the general manager.

Basic Duties & Responsibilities: ● Estimate approximately 20-25 hours per week unless otherwise noted by management ● Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct ● Follow general cleaning and maintenance checklists and guides as assigned by management ● Complete all daily open/closing procedures and checklists for each shift

Customer Relations, Training and Other Duties: ● Ensure that members understand how to use the Burn Off App. Make every member feel special and keep them motivated for the workouts ● Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items ● Promote participation in the Burn Off Challenge and use of the HOTWORX® App. ● Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals. Full billing information and signatures are required for completed sales. ● Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals. ● Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order. ● Do want is necessary to meet all prospecting and sales goal.

Marketing & Prospecting Duties: (we will train all of this!) ● Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee. ● Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement. ● Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc. ● Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic.

Personal Minimum Prospecting Requirements are as follows: ○ Place and maintain 10 lead boxes in strategic business to be checked weekly ○ Generate a minimum of 5 new guests per month through guest pass program ○ Enroll a minimum of 15 new Members each month (50% or higher closing %) ○ Generate a minimum of 30 new guests per month through the Ambassador Program ○ Execute one outside promotion each month ○ Secure 10 new guest (red) appointments each day ○ Secure 3 VIP business partners each month ○ Participate in distribution of 5000 guest passes per month, per studio

Initial and Required Training & Certifications:

● Complete HOTWORX Certification

● Maintain active CPR, AED and First Aid certification at all times

● Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management. Complete any newly introduced HOTWORX® University Online courses as they are available