SUMMARY OF POSITION

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards. Shows quests genuine hospitality while providing them with a memorable experience. Look like a professional and show sincerity with a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Prepare beverages in a timely manner.

POSITION ACTIVITIES AND TASKS

Guest Interactions

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.

Welcomes guests immediate upon seating with a non-scripted greeting

Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs.

Practices responsible beverage service with all guests- verify their age.

Takes drink and food orders

Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.

Attends to any additional guests’ needs or requests

Maintains bar top – pre-bussing, replacing beverage napkins or coasters detailing etc.

Learn the names of regular guests

Silent service – Service is felt but not seen

Answers the phone and processes to go orders.

Maintains cleanliness of his/her stations and pantry.

Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and, washing dishes, etc.

Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.

Ensures no guest leaves the restaurant unhappy. Utilize our service recovery policy and involve the manager if necessary. Always strive for 100% guest satisfaction.

Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.

Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Prepare Drinks

Prepare and serve alcoholic and non-alcoholic beverages according to recipes and standards.

Processes Orders

Enters drink and food orders and/or operates POS equipment pursuant to company policies.

Prepares, presents and receives payment for guests’ checks in a timely, effective manner

Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

Maintains bank balance and accountability to funds

Assists Team Members

Maintains bar top, bar area and common areas of the restaurant

Restocks bar

Prepares mixes and garnishes for drinks

Assemble bar dishwasher and/or compartment sinks. Monitor chemical levels.

Wash and sterilizes glassware. Monitor glasses for chips or cracks, polish to remove spots.

Stocks all necessary bar items

Cleans and maintains all bar equipment

Requisition liquor, beverages and supplies from bar manager

Maintains cleanliness of bar

PHYSICAL REQUIREMENTS/ENVIROMENT/WORKING CONDITIONS

Extensive standing and walking for up to 8 hours

Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.

Must be able to communicate clearly

Exposure to heat, steam, smoke, cold

Reaching heights of approximately 6 feet and depts. of 2 1⁄2 - 3 feet.

Must have high level of mobility/flexibility in space provided

Must have time management skills

Must be able to read, write and perform addition/subtraction calculations

Must be able to control and utilize fingers to write, slice chop and operate equipment.

Must be able to fit through openings 30” wide

Must be able to work irregular hours under heavy pressure/stress during busy times

Bending, reaching, walking

Carrying trays of food products weighing about 50 pounds for distances up to 30 feet

Lifting up to 50 pounds

Exposure to dish and cleaning chemicals

SUPERVISION RECEIVED:

Receives direction and training from the Bar Manager or Manager on duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

Basic Bar Knowledge.

Basic skills such as sanitation, safety, and customer service can be taught through in house training.

EXPERIENCE REQUIRED:

None

Disclaimer

This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.