Job Description
The House Attendant supports the overall operations of the Housekeeping department by maintaining cleanliness and organization in public areas, back-of-house spaces, and guest corridors. This role also assists Room Attendants by delivering supplies, removing linens and trash, and preparing caddies. The House Attendant is a key contributor to the property’s cleanliness and luxury presentation.
This is a full-time position with an hourly compensation rate of $30.00 an hour.
DUTIES AND RESPONSIBILITIES
- Maintain cleanliness of guest hallways, elevators, stairwells, public restrooms, and service areas including mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark/scuff-free.
- Restock linen closets and housekeeping carts with supplies and amenities as directed.
- Deliver requested items such as towels, cribs, rollaway beds, and amenities to guest rooms.
- Remove dirty linens, trash, and recycling from guest floors and restock accordingly.
- Report maintenance issues or unusual conditions in assigned areas to the supervisor.
- Follow property cleaning procedures, chemical handling standards, and safety protocols.
- Assist with deep cleaning and floor care.
- Process and scan clean/soiled Rooms and F&B linen/terry using RFID scanning system
- Maintain organization and cleanliness of the housekeeping storage rooms and closets.
- Respond to guest requests with professionalism and a sense of urgency.
- Support Room Attendants in ensuring room readiness and exceptional guest service.
- Maintain all equipment and supplies and use them in a proper manner.
- Maintain cleanliness of locker rooms and back and front of the house restroom facilities and other areas.
- Remove snow from the lobby and employee entrance that is brought in from the outside.
- Keep the lobby and rain mats maintained during inclement weather where needed.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Utilize PMS/APP systems to be advised of assignments and or other computerized applications.
- Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
- Remove bodily fluids with the appropriate safety equipment.
- Perform shoeshine duties as requested
- Move racks of clean Room linens to Guest Room floors. Stocks Linen Storage Rooms and daily with supplies and amenities. Empties trash and dirty linen from guest room floors.
- Respond to guest requests and inquiries while in the lobby. Can answer guest questions and direct them to areas they desire to be in.
- Pick up and delivers guest request items on a timely basis such as Irons, ironing boards, cribs and rollaways, microwaves, refrigerators and other items.
- Assist Housekeepers as required. Helps move beds, mattresses and any furniture within the Hotel and Hotel office spaces
- Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
- Maintain a neat and clean personal appearance.
- Adhere to meal break policy and proper payroll procedures.
NON-ESSENTIAL FUNCTIONS:
- Use all equipment as required by assignment given.
- Move furniture and equipment as directed.
- Clean windows, mirrors, equipment, carpet, marble and upholstery as assigned.
- Assists with responsibilities and duties in the absence or heavy volume in the housekeeping area.
- Clean offices per Management request
- Deliver and remove guest requested items.
- Deliver and remove flowers and other amenities.
- Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
- Salting entrance, street, employee entrance, Plaza areas
- Gather and utilize the proper equipment, materials, and chemicals in cleaning all office space.
- Remove Room Service dishes to the service area.
- Remove trash from offices to the trash compactor area.